This is an adult appointed in advance by the patient—such as a family member, friend, neighbour or GP—to receive medical information and communicate the patient’s wishes if the patient becomes unable to express them. It is important for this person to have detailed discussions with the patient so that they can represent the patient’s wishes as accurately as possible. They must speak on the patient’s behalf rather than express their own personal views. This is a formal legal designation and must be made in writing, either on plain paper or using the form provided by the hospital unit. The document must include the designated person’s contact details and be signed by both the patient and the person appointed. The designated trusted person may also hold a copy of the patient’s advance directives so that they can present them when needed. The designation can be reviewed or withdrawn at any time.
The care team will ask the patient’s family and friends to name a primary contact from among the people visiting the patient. This person will receive the main updates about the patient and act as a liaison between the care team and the wider circle of family and friends. The primary contact has no specific legal status, but provides the care team with a valuable and consistent point of contact.
Give this person’s contact details to the care team on the first day so that they can be reached in an emergency. You may telephone the unit for an update at any time, 24 hours a day. However, because of medical confidentiality, sensitive medical information will only be shared in person. The care team is available to meet you and provide any explanations you need.
Learn more about medical information