Unit · Visits · Contact · Getting here
Villeneuve-Saint-Georges Intermunicipal Hospital, Lucie and Raymond Aubrac Hospital
Our commitments to supporting you:
You or someone close to you has just been admitted to intensive care.
LifeMapp was designed to guide you through every stage of an intensive care stay and provide all the information you need. Conceived as a compass, the app helps you find your bearings and move towards returning to everyday life. Developed by the One O One Endowment Fund, LifeMapp is available free of charge to units that request it.
You or someone close to you is currently being cared for in the Intensive Care Unit at Villeneuve-Saint-Georges Lucie and Raymond Aubrac Hospital. The entire team—doctors, nurses, healthcare assistants, nurse managers, physiotherapists, a psychologist and administrative staff—is fully mobilised around the clock, seven days a week, to provide the best possible care with expertise, availability and kindness. We know that an admission to intensive care can be a difficult experience for patients and their families. The treatments involved are often highly technical and can be overwhelming, raising many questions, concerns and sometimes anxiety. We are committed to providing this care with the greatest humanity and respect for every individual. Several members of the care team will take turns at your bedside or your loved one’s bedside. Please talk to them, ask questions and share your doubts or hopes. Our team is here to support you. Dedicated times are arranged for discussions with the medical, nursing and allied health teams. Outside these times, we do everything possible to facilitate visits while protecting the safety of care and patients’ privacy. An information booklet is available to help you understand how the unit works.
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Who is on the team?
The ICU room
Supporting my loved one
Managing my stress
Preparing for ICU discharge
Glossary
Our unit takes part in research groups working to improve care for intensive care patients.
Intensive care is a place of urgency, waiting and uncertainty. It is also a place where life continues and every moment matters. In this context, my role as a psychologist is to provide attentive support for patients and for those close to them. For families and loved ones, this journey often involves constantly changing emotions—hope, worry, relief and exhaustion. Waiting itself can become an ordeal. I am available to meet with you if you feel the need. We may meet in the unit; in any event, please contact me directly by telephone or ask a member of the care team to let me know.
Visiting hours
Monday
13:00–20:00
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of visitors allowed in the room at the same time : 2Learn more
Our unit uses LifeMapp Diary, a secure ICU diary designed to maintain connection and document the patient’s care journey. Messages and photographs can be shared to help patients reconstruct the story of their stay. To open a diary and receive your personal access details, please speak to the care team. Why keep an ICU diary?
Children are welcome to visit the intensive care unit, provided that the visit is appropriate for their age and understanding of the situation. To prepare the child as fully as possible, the psychologist supports parents with the explanations given to them and considers on a case-by-case basis whether the visit would be appropriate and beneficial. When it is, the team organises and accompanies the visit to provide a reassuring and respectful setting.
In every situation, regardless of the child’s age or the condition of the person in hospital, children are welcomed and can explore a miniature intensive care room made with Playmobil. This playful, educational model helps them understand the care environment, makes the situation feel less frightening and facilitates discussion with the care team.
We also have a children’s information booklet that we can give you. Please speak to the team for further information or to arrange an appointment with your child.
> Talking to children
> Comic: intensive care explained to children
In certain situations, the usual restrictions on visiting hours may be lifted so that families can spend time together without a time limit. This flexibility is intended to respect families’ needs and experiences at particularly difficult moments. Please discuss this with the team or one of the unit’s nurse managers.
Through a partnership with the conservatoire, musicians visit the intensive care unit once a month. Adapted to the care environment, these musical moments bring a calming, warm presence for patients and their families. Music can soften the atmosphere of the unit, encourage human connection and offer a moment of respite from an often difficult daily reality.
Our unit has a specific programme allowing patients to receive visits from their pets, including dogs and cats.
Maintaining this bond can provide essential support and a familiar point of reference during the hospital stay. Visits are strictly governed by an infection-control and safety protocol to ensure that care can continue safely.
The care team is available to explain how the programme works and arrange a visit.
The times shown are for guidance only. They may vary depending on activity in the unit and emergencies, or be adjusted to better accommodate your needs.
Best times to visit:
Best times to call:
Best times to speak with the medical team:
In certain circumstances, pets may be allowed to visit. Please speak to the care team to discuss this.
Administrative officesecretariat.reanimation@chiv.frFrom 09:00 to 17:00
01 43 86 21 02
Contact for former patients
01 43 86 22 95
PsychologistMélanie
01 45 10 41 75
Address:
Practical information:The unit is on the fourth floor of the adult building, Wing A.Please use the intercom at the entrance to let us know you have arrived.
Welcome booklet
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LifeMapp is a tool developed and made available free of charge by 101 (One O One). You can support our work to help patients’ families.